Pinqr Refund and Cancellation Policy

You may request a full refund of a personal Pro subscription payment within 30 calendar days after that payment, including a monthly or annual renewal. The refund covers the particular payment you identify, not automatically every earlier payment. Each payment has its own 30-day window. A previous payment outside its window is not reopened because another payment was refunded.

For example, if you paid $4.99 on September 1 and again on October 1, a refund of the October 1 payment returns that payment; it does not also refund September. For an annual plan, an eligible request concerns the annual payment. The refund is the amount actually paid for the refunded charge, including applicable tax adjustments, not a prorated refund based on days used. Bank or currency-conversion adjustments outside our control may differ from the original local-currency debit.

Email support@pinqr.link from your account email where possible, identifying the charge date and invoice or receipt reference. You do not need to provide your password, ID or full card details. We may request proportionate information needed to identify the payment and establish your authority over it. A timely request keeps its request date while we resolve that verification.

When we issue a full refund, access purchased by that payment ends and renewal of the refunded subscription is stopped. Other independently valid access is preserved. Free limits then apply where appropriate; a refund does not erase your content. We confirm the outcome and use the original payment method where supported. Your payment provider determines when the credit appears. We do not promise a particular bank posting time.

Dashboard → Plan and the Stripe billing portal let you turn off renewal. Normal cancellation keeps the confirmed paid-through period. It does not automatically issue a refund. Contact support if the online controls are unavailable or you cannot sign in; account-access problems must not trap you in a renewal.

Team uses separate workspace billing. Under the Company Terms, a full refund may be requested within 30 days of an annual Team charge, including renewals. A full refund ends that payment's coverage without the ordinary grace period; a partial goodwill refund does not itself change coverage. Seat reductions normally take effect at renewal and do not produce a midyear refund. Enterprise orders must state any different agreed commercial terms.

This voluntary policy supplements mandatory cancellation, refund and other consumer rights. It does not limit a right that applies outside the 30-day window. Tell us about duplicate or unauthorized charges. A chargeback is handled through the payment provider's process; you do not waive that process by contacting us. For personal Pro, a dispute or chargeback counts like a full refund of that payment: the access it bought ends and renewal of that subscription stops, while other independently valid access and your content remain. A dispute decided in our favour does not restart the subscription; you can subscribe again. We reconcile already-returned amounts to avoid refunding the same payment twice.